Question from Danin, What are my rights if an online travel agency cancels my flight without communication and fails to refund?
Answer from AI:
When you book a flight through an online travel agency, you enter into a contract with the agency. If the agency cancels your flight without communication and fails to refund your money, it may be in breach of this contract.
Consumer Protection Laws in Thailand
In Thailand, the Consumer Protection Act B.E. 2522 (1979) and its amendments provide protection to consumers. Under this Act, business operators are required to act in good faith and provide accurate information to consumers. If they fail to do so, they may be liable for damages.
Steps to Take
If you find yourself in this situation, you may want to consider the following steps:
- Document Everything: Keep a record of all communications and transactions with the travel agency. This includes emails, receipts, and any other relevant documents.
- Contact the Agency: Reach out to the agency directly to request a refund. If they refuse or fail to respond, you may need to escalate the matter.
- File a Complaint: You can file a complaint with the Office of the Consumer Protection Board in Thailand. They can investigate the matter and may be able to assist in resolving the dispute.
- Legal Action: If the agency continues to refuse to refund your money, you may need to consider legal action. This could involve filing a lawsuit in a Thai court.
Consult a Legal Professional
This is a complex issue and it may be beneficial to consult with a legal professional. They can provide personalized advice based on your specific situation and help you understand your rights and options.
Please note that this information is intended to provide a general understanding of the law. It is not intended to provide legal advice. Always consult with a legal professional for personalized advice.
For more information on consumer protection in Thailand, you can visit the Office of the Consumer Protection Board’s website.