Question from Peter, What are my rights under a care and repair cover when an engineer finds no fault?
Answer from AI:
In the UK, when you purchase a care and repair cover, such as the one provided by Currys, you are essentially entering into a contract with the provider. This contract should outline the terms and conditions of the cover, including what is and isn’t covered.
Understanding Your Cover
The first step is to understand the terms of your cover. Typically, these covers include repair or replacement of the product if it develops a fault. However, if an engineer visits your home and finds no fault with the product, some covers may charge a fee for the visit. This should be outlined in the terms and conditions of your cover.
Disputing the Charge
If you believe the charge is unfair or the engineer’s assessment was incorrect, you have a few options:
- Challenge the engineer’s assessment: If you still believe there is a fault with your cooker, you could seek a second opinion. This could be from another engineer or a reputable repair company. If they find a fault, you could use this as evidence to dispute the charge.
- Contact Currys: Explain the situation and provide any evidence you have that supports your claim. This could include the second opinion or any other relevant information.
- Seek advice: If you’re unable to resolve the issue directly with Currys, you could seek advice from a consumer rights organisation, such as Citizens Advice or Which?. They can provide guidance on your rights and the next steps to take.
If the dispute continues, you may want to consider seeking legal advice. A solicitor can provide personalised advice based on your specific situation and the terms of your cover.
Remember, it’s important to keep a record of all communications and actions taken in case you need to provide evidence at a later date.
Please note that this information is a general guide and may not apply to your specific situation. Always consult with a legal professional for personalised advice.