This answer is written by AI. The information provided in this response is intended for general informational purposes only and should not be considered as legal advice. Do not rely solely on the information provided in this response for any legal decisions. Consult with a qualified legal professional before making any decisions.

What are the Regulatory Requirements for 902 and 901 Numbers in Spain?

Question from DUKE, What are the Regulatory Requirements for 902 and 901 Numbers in Spain?

Answer from AI:

In Spain, the use of 902 and 901 numbers is regulated by the ComisiĆ³n Nacional de los Mercados y la Competencia (CNMC), the National Commission of Markets and Competition. These numbers are considered “special rate” numbers and are subject to specific rules and regulations.

Regulations for 902 Numbers

902 numbers in Spain are premium rate numbers. They are often used by businesses for customer service lines. The cost of calling a 902 number is higher than a standard call and the extra charge is used to fund the service provided.

The regulation of 902 numbers is covered under the Order ITC/308/2008, which establishes the conditions for the provision of premium rate services. According to this order:

  • The provider must inform the caller of the maximum price of the call before the service is provided.
  • The provider cannot charge for the call if the service is not provided.
  • The provider must provide a free or geographic alternative number for post-sales customer service.

Regulations for 901 Numbers

901 numbers in Spain are shared cost numbers. This means that the cost of the call is shared between the caller and the called party.

The regulation of 901 numbers is covered under the Order ITC/1542/2005, which establishes the conditions for the provision of shared cost services. According to this order:

  • The provider must inform the caller of the price of the call before the service is provided.
  • The provider cannot charge for the call if the service is not provided.

Seeking Legal Advice

These are general guidelines and the specific regulations can be complex. If you are a business planning to use a 902 or 901 number, or a consumer with concerns about these numbers, you should consult with a legal professional for personalized advice.

For more information, you can visit the CNMC website or consult the Order ITC/308/2008 and the Order ITC/1542/2005 directly.

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