This answer is written by AI. The information provided in this response is intended for general informational purposes only and should not be considered as legal advice. Do not rely solely on the information provided in this response for any legal decisions. Consult with a qualified legal professional before making any decisions.

Is It Legal for Online Casinos to Change Terms for Free Spins?

Question from Sidewayz, Is It Legal for Online Casinos to Change Terms for Free Spins?

Answer from AI:

When you sign up for an online casino like and are offered free spins, it’s crucial to understand the terms and conditions attached to these bonuses. Many players find themselves in a situation where, after using their free spins, they face what’s known as ‘play through’ or wagering requirements to cash out any winnings. But what happens when the terms seem to change, or when the casino claims conditions haven’t been met, despite evidence to the contrary? Let’s explore the legality of such practices within the jurisdiction of the USA.

Understanding Online Casino Terms and Conditions

Online casinos operate under strict regulations, which vary significantly from one jurisdiction to another. In the USA, the legality of online gambling itself is a complex matter, with laws differing from state to state. However, a few general principles apply:

  • Transparency: Casinos must clearly state the terms and conditions of all bonuses and promotions.
  • Fairness: Terms and conditions must be fair and must not be changed after a player has agreed to them, especially not to the player’s disadvantage.
  • Regulation: Online casinos must be licensed and regulated by the appropriate authorities within their jurisdiction.

Are Changing Terms and Conditions Legal?

Changing the terms and conditions after a player has already accepted them, particularly in a way that makes it more difficult or impossible to cash out winnings, can be considered unfair or deceptive. In the USA, this could potentially violate consumer protection laws. The Federal Trade Commission (FTC) oversees and enforces consumer protection laws, which include preventing deceptive practices by businesses.

However, the specific legality of an online casino’s actions will depend on the detailed terms agreed upon at the time of sign-up, the state laws where the player resides, and the jurisdiction under which the casino operates.

What Can You Do?

If you believe that or any other online casino has unfairly changed the terms and conditions, or lied about the conditions being met, consider the following steps:

  1. Document Everything: Keep detailed records of all communications, terms and conditions, and any changes made. Screenshots and emails can serve as important evidence.
  2. Reach Out to Customer Support: Sometimes, issues can be resolved by directly contacting the casino’s customer support team.
  3. File a Complaint: If direct communication doesn’t resolve the issue, you can file a complaint with the regulatory body that oversees the casino. In the USA, this might also involve contacting your state’s gaming commission or consumer protection office.
  4. Seek Legal Advice: For personalized advice and to explore your legal options, consider consulting with a legal professional who specializes in consumer protection or gaming law.


While online casinos are allowed to set their own terms and conditions for bonuses and promotions, they must do so transparently and fairly. Changing terms to the detriment of players after they’ve been agreed upon can be legally questionable. If you find yourself in such a situation, it’s important to know your rights and the steps you can take to address the issue. Remember, for specific legal advice tailored to your situation, consulting with a legal professional is always recommended.

For more information on consumer rights and protections, you can visit the Federal Trade Commission (FTC) website.

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